For those of you that ARE a Clefs d’Or Concierge (and for those that aren’t) and sometimes wonder why you’re doing the job on a really difficult day, this video was produced by and features Thomas Wolf, Chef concierge at The Fairmont, San Francisco. In the words of Les Clefs d’Or Blog, it “truly represents the spirit, passion, and dedication of our concierge profession”.
And just in case you don’t know who this amazing Thomas Wolf is… The Fairmont San Francisco was the first hotel to offer the services of a concierge in the United States. In the 1970s, Wolfe, who trained as a concierge in Europe, set up a concierge desk in the hotel lobby. Because most Americans were not familiar with the concept, he placed a note explaining the concierge’s role and the ways in which he could assist travellers in each guest room. Wolfe later founded the US chapter of the international organization of hotel lobby concierges, Les Clefs d’Or, in 1978.
Wolf explains, “As the first concierge in the United States, mine was a unique vantage point. Having worked in Europe, I knew what was expected of a great concierge. I was able to take this revered European tradition and inject with an American’s ‘can do’ spirit.”
An incredibly inspirational man who has a real passion for his career!